I Know the Secret to Comcast’s 'Future of Awesome' Customer Service

Cable repairmen have a bad rap. Think about Jim Carrey as the lonely and slightly disturbed cable installer in the 1996 movie “The Cable Guy” or the Comcast tech who fell asleep at a customer's home in 2006 and became a viral hit. Now, consider Roy Streete who works as Comcast contractor in Richmond, Va. Learn why he's the secret to Comcast’s excellent customer service.
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Remembering EAA’s Countdown to Kitty Hawk & the 100th Anniversary of Flight

Jonathan Rhudy served as the media relations lead for EAA’s Countdown to Kitty Hawk presented by Ford Motor Company in 2002 and 2003. He had a front-row seat, traveling the country with the 1903 Wright Flyer reproduction that attempted to fly in Kitty Hawk at 10:35 a.m. on Dec. 17, 2003. Learn about his experiences.
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One Tweet, Text or Post Away from a PR Disaster? Hear from former Tumblr VP Marc LaFountain in His Own Words

Rhudy & Co. continues its three-part series featuring former Tumblr Vice President of Support Marc LaFountain. (See Part 1 and Part 2.) Learn how brands, businesses and nonprofits can best use Tumblr and how the social media platform keeps the wildly popular blogging site free.
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