How to Speak so Everyone Listens

I love a shared webinar. An employer, a client or a friend pays for a webinar and invites you to sit in and learn along with them.

That was the situation when I recently joined a client to hear what Mark Murphy, Chairman & CEO of Leadership IQ had to say on the topic, “How to Speak so Everyone Listens.”

He’s written three books and lectured at the United Nations, Harvard Business School, Microsoft and IBM, so I figured he could teach me a thing or two.

Here’s my top three takeaways:

1)    Put everything leaders need to know in a “Talking Points Memo.” Everyone wants to get their news in sound bites. Give me 140 characters and I’ll move on.

2)    You may not be as great of a communicator as you think. According to a survey of leaders at one company, 93 percent thought they were effective communicators. At that same company, only 11 percent of employees said they think their leaders are effective communicators. Murphy says communication is getting your message heard and understood so that people do what you need them to do.

3)    Communication styles are different. He labeled them, Analytical, Intuitive, Functional and Personal. He said if you are communicating to someone who is analytical, don’t use phrases like “I feel” or “I think...” They need hard facts. People with personal communication styles want to know how the kids are, etc.  

And last but not least, remember that email is really not communicating. Of all the channels, it’s the least interactive and it’s not two-way.

Don’t email to tell me you liked this blog; call me.

Sande Snead has been with Rhudy & Co. for more than a year now and made a vow at the beginning of 2014 that she would pick up the phone and call more. Now that she has the new iPhone 6, she’s doing just that.